I ordered this item from Etsy three weeks ago, I thought it was in NY but it actually took a long journey from Ukraine. I arrived on time and well packed. The instrument is excellent and have a better sound quality than I expected. Keys are very sensitive. It described as almost unused but I would say it is brand new, light as 120 bass setting. Very happy about it! Unfortunately I made a 3 inches cut on the accompanying bag ( it is new) when unpacking it. It was my fault. I would ask whether the seller can provide an identical one on my own cost.